CO-SENDER Help Desk & Knowledge Base

First of all, check your limits. It is possible that you don't have enough messages left to complete your campaign. Also you can only schedule campaig...

Campaigns can be suspended because of two main reasons. The first reason is that we haven't received your payment for next month's plan, and all o...

When you are sending a campaign, sometimes the system identifies a duplicate. Duplicate is two or more subscribers with the same information, they are det...

If you see limits reduced more than the number of messages that were actually sent, it is most likely because of "Frozen limits". Limits get red...

You may see that the date and time of a campaign in report list may differ from the date and time in the report itself. It happens because the date and ti...